App Privacy Policy

The Web Paanda · Last updated 21 October 2026

This policy explains how the The Web Paanda mobile app (the “App”) handles the personal information of the people who use it to learn — “members”. It covers the App itself and the platform services run by THE WEB PAANDA (OPC) PRIVATE LIMITED (“The Web Paanda”, “we”, “us”). If you are a business looking to run an academy on our platform, see our main Privacy Policy instead.

1. Who controls your data

The App connects you to a learning academy — the organization whose classes you signed up for. That academy decides what member data it collects and why, so for your learning data the academy is the data controller and The Web Paanda acts as a processor: we operate and host the App on the academy’s behalf and on its instructions. Each academy has its own privacy policy, which you can open from the App and from the academy’s website; for questions about your data, contact your academy first.

2. Information the App collects

Account details — your name, email address, an optional phone number, and a password (stored only as a secure hash).
Learning activity — the classes you access, lessons you complete, and certificates you earn.
Support messages — anything you send your academy for help through the App.
Device and log data — basic technical data such as app version, device and OS type, and timestamps, used to run and secure the App.

The App does not use third-party advertising, does not track you across other apps or websites, and does not sell your personal information.

3. Payments

The App does not take payments. When an academy charges for a membership or course, payment is handled on the web by that academy’s payment provider; the App does not collect or store your card details.

4. How the information is used

to sign you in and give you access to your academy’s classes;
to record your progress and issue certificates;
to respond to your support messages;
to keep the App secure and prevent abuse;
to meet legal obligations.

5. How the information is shared

Member data is made available to the academy you connect to (its data, as controller) and to the providers that help us run the platform — our hosting provider, Hostinger (virtual private servers), and our transactional email provider, Resend — under agreements that limit their use of it. Apple and Google receive only what is needed to deliver and run the App. We disclose data to authorities where the law requires it.

6. Deleting your account

You can delete your account and its data at any time from Account → Delete my account in the App, or on your academy’s website. See our account deletion page for what is removed and how to delete if you cannot sign in.

7. Retention

Your data is kept while your account is active and afterwards only as long as the law requires (for example, an academy’s financial records for a payment you made). After you delete your account it is removed from our active systems, with backups expiring on a rolling schedule.

8. Your rights and governing law

You can view and update your details in the App, delete your account, and opt out of non-essential emails. This policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023. Members in the European Union or the United Kingdom also have the rights the GDPR and the UK GDPR give them, and we honour those rights. To make a request, contact your academy, or reach us at support@thewebpaanda.com.

9. Children

The App is not directed at children under 13 and we do not knowingly collect personal data from them. An academy that enrols members under 18 is responsible for obtaining any parental consent its local law requires.

10. Changes

We may update this policy. For significant changes we will provide notice in the App.

11. Contact

Privacy questions about the App: support@thewebpaanda.com · The Web Paanda · thewebpaanda.com