Delete your account
The The Web Panda apps connect you to your learning academy — the organization whose classes you signed up for. You can permanently delete your account and its data at any time. Deletion is immediate and cannot be undone.
1. Delete from the app
Open the app (or your academy’s website), go to Account, scroll to Delete account, and choose Delete my account. You’ll see exactly what will be removed, then confirm with your password. Any active subscription is canceled at the same time.
2. What is permanently removed
- Your profile and login.
- Any certificates you earned — including their public verification links, which stop working permanently. Download any you want to keep before deleting.
- Active subscriptions, canceled immediately with no refund of the remaining paid period.
- Lifetime course and class purchases, which are destroyed and would have to be bought again.
- Your learning progress and completed lessons.
- Any support conversations you had with your academy.
3. What is retained
For legal and accounting reasons, anonymized financial and compliance records are kept by our payment processor only for as long as the law requires (financial records are typically retained for up to seven years), after which they are deleted. We also keep your email address only on a do-not-contact suppression list, so we don’t email you again by mistake. Neither is used to re-identify you or restore your account.
4. If you can’t sign in
You don’t need to stay locked out to delete your account. Reset your password from the sign-in screen, then use the in-app Delete my account option above. If you still can’t get in — or you’re not sure which academy your account is on — email support@thewebpaanda.com and ask us to delete your account. We’ll verify it’s you and remove your account and data on your behalf; you don’t need to be signed in to make the request.
5. Contact
Account-deletion help: support@thewebpaanda.com · The Web Panda · thewebpaanda.com